CLAS Support from SoftLaw Corporation
CLAS Support Contracts
We know our products. To assist you in getting the most from CLAS, SoftLaw Corporation offers several support options. In addition to our standard rates, you may choose between two levels of annual Support Contract.
Our Standard Support Rates (Hourly rates for services not covered by contract)
Hourly rate for work not under contract is $110 per hour. Travel fees at $70/hr or $1.40/mile, which ever is lower.
Level 1 Support Contract
$595 annual fee
Services and Benefits (for one year)
• Up to 15 hours of telephone support or e-mail correspondence at no charge (during normal business hours, Pacific Time Zone)
• Telephone or e-mail correspondence beyond 15 hours billed at a reduced rate of $65 per hour
• Support other than telephone or e-mail correspondence billed at a reduced rate of $90 per hour
Level 2 Support Contract
$295 annual fee
Services and Benefits (for one year)
• Up to 7 hours of telephone support or e-mail correspondence at no charge (during normal business hours, Pacific Time Zone)
• Telephone or e-mail correspondence beyond 7 hours billed at a reduced rate of $65 per hour
SoftLaw Corporation reserves the right to change any and all of the terms of the offered support contracts at any time, and without notice; except that upon acceptance of payment, Softlaw will honor the then existing terms of the purchased support contract for the full term of the contract (one year from date of acceptance).
Customer Frequently Asked Questions
We have been looking at several different billing and timekeeping programs. Why should we consider CLAS?
CLAS was designed specifically for law offices. We know how your office works and that your time is valuable. CLAS has a proven track record of reliability, flexibility and ease of use.
Which size of law office should consider CLAS?
CLAS is designed for use by small to medium sized law offices. Our smallest offices are solo practitioners and our largest firms have 50 attorneys.
How difficult will it be to convert my data if I upgrade from one version of CLAS to another, for example, from DOS to Windows CLAS?
No problem. In fact, you can run DOS and Windows at the same time if you like because new CLAS Version 5 is designed to be backward compatible.
Will we have to reenter all of our billing data if we decide to purchase CLAS?
The answer depends on what system you are currently using. In many cases, the CLAS programmers will be able to convert some if not all of your existing data.
Can the software modules be purchased separately? Do I have to buy them all?
Yes and no. Certain modules are dependant on other modules, for example, Reporter requires that you are using the Time and Billing module. Time and Billing, Timesheets and Manager can stand alone, but you will like how well they integrate.
I often work from my home office. Will I be able to use CLAS to track time and access client information?
Yes, using CLAS Timesheets you can enter time remotely. When you are back at the office, simply merge your time into the CLAS main data.
What are the system requirements?
CLAS requires Windows 98/ME/2000/XP, 900 MHz processor, 256 MB RAM, 30 MB free hard disk space (recommended: 2.0 GHz processor, 512 MB RAM)
CLAS currently supports several electronic billing formats. If you require a format not listed below, contact us.
LEDES Format
This standard electronic billing format is used by many insurance companies.
The Scottsdale Format
Scottsdale requires that, in addition to hard copies of the billing statements and required photocopies of expense documentation, billing data be submitted on computer disk or via e-mail directly to its legal auditor, Stuart, Maue, Mitchell & James, Ltd. ("SMMJ").
CLAS Time & Billing has an add-on that is capable of producing the "ASCII FILE FORMAT REQUIRED".
The Hartford Initiative Format
In late 1995, The Hartford took the first steps toward improving and streamlining its litigation management processes through the introduction of a task-based billing initiative. The intent was to obtain invoice data in a format that could be analyzed and compared with other firms around the country in order to determine the factors that cause cases with similar fact patterns to settle at different amounts. Software was developed to assist outside counsel law firms in the collection of this data by staff now working at TyMetrix, Inc., a Hartford, CT-based consulting firm. Currently, one hundred eighty firms are providing invoice data in this format.
The CLAS Time & Billing module is capable of preparing these export files as easily as it prints a paper copy.
